John- Please call the office. and have them look into it and as to why you can't do it online. They have been going through the restructuring and still may have some bugs. I know I got renewal notices last year, but that was before the changes, and was able to renew online.
If you like all you get as a member, don't get all riled up, talk to them in the office and I'm sure they will get you set up.